Refund policy

What is your online return policy?

For online orders, we accept stuff in new condition with original tags attached for a full refund. Return shipping is free for returns within the U.S. International shipping is calculated at checkout. 

You have 21 days from the delivered date to have your return postmarked to the carrier on your label. Your refund will be credited to the original form of payment used to make the purchase. Please note that all apothecary, underwear, pierced jewelry, climate credits, and sale items are final sale. We do not accept returns if there is significant damage to the shoe box or if the shoe box has been used as the shipping box.

Ria Kits monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

How do I return or exchange an order from within the U.S.?

For U.S. returns, please use the label included with your order*. Need a new one? Just email us with your order # and we send a new one.

*Make sure to have your return dropped off and scanned 21 days from the ship date to avoid being charged and/or to receive your refund. Please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.

How do I return an order from outside the U.S.?

For international returns, please purchase trackable and insured shipping. We are not responsible for lost or undelivered packages.. Any duties and taxes paid are nonrefundable.

What if my return is late?

All returns should be in new, unworn condition with the tags still attached. Any returns received postmarked after 21 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.

Can I return Final Sale items? What if it was a gift?

Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please email us before placing your order. Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.

Can I exchange an item from my order?

We currently are unable to process exchanges. If you’d like to exchange an item, please place a new order.

When will I get my refund?

Once we receive your return, please allow 3-4 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

How do I return an item purchased using Afterpay?

Afterpay returns follow our standard return process. You can create a return by visiting our Order Lookup page.

Refunds on orders placed using Afterpay will first be refunded from Ria Kits to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.

Please only send returns using our pre-paid return labels so that we can track your stuff. We cannot refund a lost return that was sent using a method other than our return labels.

Can I return pre-order items?

You can! Just make sure you return it in-store 21 days from the delivered date.